Refund policy

Returns & Refunds Policy

Changed your mind?

You can cancel your order within 14 days of receiving it. You then have a further 14 days to send the item back to us. To start a return, email info@cyrellaskincare.com with your order number.

For hygiene reasons, we can only accept returns of products that are unopened and still sealed. Once the seal is broken, we can't accept a change-of-mind return.

You'll need to pay the cost of returning the item to us. We recommend using a tracked service, as you're responsible for the item until it reaches us.

Faulty, damaged or not as described?

If your product arrives damaged or faulty, or isn't what we described, contact us at info@cyrellaskincare.com within 30 days of delivery with your order number and a photo if possible. You're entitled to a full refund, and we'll cover the return postage. After 30 days, you may still be entitled to a repair, replacement or partial refund under the Consumer Rights Act 2015.

Skin reactions

If a product causes a reaction, stop using it and contact us. Please keep the packaging and let us know the batch number.

Refunds

We'll refund you within 14 days of receiving your return (or proof of postage, if earlier). Refunds go to your original payment method. Standard delivery charges are refunded for faulty items and for cancellations of the full order.

Contact us

Cyrella Skincare | info@cyrellaskincare.com

This policy doesn't affect your statutory rights.